This return and refund policy governs the return of products purchased from Aesthetic Group.
By making a purchase from Aesthetic Group ("Aesthetic Group," "AG," "We," "Our"), the customer ("Customer," "you") agrees to comply with the terms set forth below.
- Return Merchandise Authorization Requirement:
Before returning any product, the Customer must obtain written authorization (via email) for the return from Aesthetic Group's customer service department.
Authorizations are valid for thirty (30) calendar days.
Products returned without prior authorization will be refused.
Restocking fees apply and will be communicated by customer service. - Eligibility for Returns, Credits, or Refunds:
Products must be new, unused, unopened, and in their original sterile packaging.
Requests must be made within thirty (30) days of the invoice date. - Products Damaged During Shipping:
Damage must be reported within five (5) business days, accompanied by photographic evidence.
If a package arrives in a "damaged" condition, you must either refuse the package, stating the reason to the driver/delivery person, or accept the package "as is." In the latter case, Aesthetic Group cannot be held liable and disclaims all responsibility. - Return Procedure:
The authorization must be displayed on or included inside the shipping carton (email copy).
The Customer is responsible for packaging and shipping. - Refused or Undeliverable Shipments:
Subject to restocking fees as well as shipping costs. - Limitation of Liability:
Aesthetic Group's liability shall not exceed the original purchase price.
Return address:
Aesthetic Group
ZA la Gobette
60540 PUISEUX LE HAUBERGER
Telephone:
+33 3 44 74 19 95